posted on 24 11,2017 / 7:00 am
The Information Commissioners Office (ICO) fined the company Keurboom Communications £400 000 in April this year. This is a record amount for the ICO. This was after the company made nearly 100 million nuisance calls. On top of this, that they were not complying with investigations. The head of investigations said, “Keurboom showed scant regard for the rules, causing upset and distress to people unfortunate enough to be on the receiving end of one its 100 million calls”
The director of the company pled guilty in April. Following this, the total fine enforced by the Luton Magistrates court was £2500. Although, this total amount did not include the costs as well as victim surcharges. This was for making nearly up to 100 million nuisance calls. It was after the ICO received complaints regarding Keurboom communication that exceeded 1000 individuals. The company has gone into voluntary liquidation although the ICO has resolved to gain the fine.
Through this bombardment of calls, the company was pushing individuals to make claims. This included Payment protection insurance (PPI) as well as car accident claims. These nuisance calls took place over 18 months. The calls were repetitive. Furthermore, they occurred at all hours of the day where the identity of the company was concealed from these individuals.
In 2017, the ICO fined many companies large amounts for making nuisance calls. The ICO fined ‘The Lead Experts Limited’ £70 000 by the ICO as well as Brighter Home Solutions Limited with a fine of £50 000. Of course, these are just two of many.
There are many routes and actions you can take if at some point you begin to receive nuisance calls or are currently receiving them. You can attempt to block the calls although this can be a tricky process, you can register with a Telephone Preference Service. Lastly and as implied, you can report nuisance calls by going to the ICO website.
One aspect to take note of is that they do not deal with you or your case directly. They simply gather evidence from different reports sent. Of course, the more separate individuals that provide evidence pointing to one case, the more likely it is that the ICO will fine the specific company.